Policies & Payments

Doctor Exams

We have a strict 10-minute late policy. If you are going to be more than 10 minutes late, please call us and we can see if we can continue with the appointment time or if we will have to arrange another time or type of appointment. Many times, we can offer another appointment time that same day if there is one available or a drop-off appointment as long as it is not something possibly contagious or a puppy/kitten that is not yet fully vaccinated.

Tech Assisted Exams

Tech Assisted Exams are exams with the technician rather than with a veterinarian. This is most commonly used for follow appointments for ear infections, or if we have seen the pet in the last 90 days for a follow up appointment or rechecking. We utilize this exam to reduce the cost of the exam of rechecking, and also to be able to help as many pets as we can since the field is overburdened.

Puppy Exams

Please understand that if your puppy is exhibiting any symptoms of parvovirus (any of the following: Vomiting, Diarrhea, Lethargy, Not eating or drinking) and they are not FULLY vaccinated then we will require a parvo test to be done onsite before the appointment. This is to protect all of the other furry family members that are coming in. Due to the prevalence of Parvovirus in the Puget Sound area, we want to keep this from spreading and unfortunately, it is more common here than in other places across the USA.

Tech Appointments

Tech appointments are with one of the technicians that we have here. This is not an appointment with a Doctor; if there are any concerns, we may have to schedule a separate examination appointment.

We require a heartworm test on file yearly to be prescribed heartworm prevention. Even if the Pet has been on it consistently. We also require a heartworm test if there has been a lapse in treatment over 90 days.

If you are here for Surgery check in. Please note that the phones will be off. If the door is locked, a team member will be at reception to let you in. You will receive pre-surgical instructions in the email on file 48 hours before the surgery day. If you did not, please check your junk mail in your email. If it is not there as well. Please contact us for pre-surgical instructions, at that time we will need to update your information so you are receiving our messages.

All surgeries require a $100 deposit to book the surgery unless prior financial arrangements have been made with DuPonts Management.

We are animal advocates and will evaluate every animal to determine whether euthanasia is appropriate. If not we will discuss treatment options to improve quality of life.

If you do not show up to your appointment 3 times you will be required to pay a deposit before the next exam is scheduled. The field is in such high demand right now that many clinics are not taking new clients or patients. We are one of the few that are. We ask that you respect our time along with everyone else who needs to get their furry family members in as well.

If you show up to 3 consecutive appointments in a row we will no longer require a deposit. If a New Client we have never seen before No Shows, we will require a deposit after the first No Show.

Life Happens, if you need to cancel or reschedule your appointment we understand. Please give us a call and we will try to accommodate the next available date. We ask that you inform us as soon as you can when you need to cancel or reschedule so we can get another pet in that needs help. Due to the industry sometimes, those appointments might not be for another couple weeks, please be patient as we try to do the best we can.

Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, ApplePay, Google Pay, CareCredit, and ScratchPay.

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.